Shipping & Delivery
The cost of Shipping & Handling is $16.50 for the first Memory Block and $9.95 for each additional block thereafter on the same order. Tracking confirmations are emailed one to two business days after an order leaves our studio.
For expedited shipping quotes, please contact us via email: [email protected].
Signature Requirement
ALL orders are sent with a signature requirement. Signature requirements can be removed at your own discretion by emailing [email protected] as soon as possible after you place your order.
Once an order enters the shipping carrier's possession, we no longer have the ability to influence the shipment's speed, route, or handling and changes can no longer be made to the delivery address or signature requirement.
Drivers may leave the package at your front door with or without a signature requirement at their own discretion. We have no control over this procedure.
If no one is available to sign for the package, your order will be brought to an access point for pick up. Failure to pick up your order from a shipping facility (UPS, Purolator, etc.) will result in your order being returned to Sid Dickens Inc. and a store credit (less any shipping/return costs incurred & a restocking fee) will be applied to your account.
Sending a gift?
Sid Dickens Memory blocks make excellent gifts!
However, when shipping to another person, here are a few helpful hints to ensure that the package gets delivered successfully to your recipient.
When ordering, please include your recipient's:
- Phone number
- Apartment or Unit number
- Buzzer number if applicable
Although surprise gifts are great, please make sure your recipient knows to expect a package. Most often, the recipient is not aware and refuses delivery. The shipping carrier then ships the package back to us causing delays and disappointments.
Whenever possible, please track their package or forward them the tracking information so that they can track their (surprise!) package.
Thank you and happy shopping!
Shipping Options
Canada
Shipments will be sent via Purolator Ground or Canada Post. Shipments to PO Box addresses will ship via Canada Post only. Other courier services will not ship to PO Box addresses.
Local Pick Up is also available for those who can travel to our Vancouver studio. Simply select Local Pick Up as your shipping option during the check out process. You will receive a pick up confirmation email when your order is ready! Pick up times are Monday to Saturday, 9am to 3pm PST at our studio located at 195 West 3rd Avenue, Vancouver, BC, V5Y 1E6. Pick ups are not available on Sundays or statutory holidays.
United States
Shipments will be sent via UPS Standard or FedEx Ground. We are unable to ship orders to PO Boxes.
Alaska and Hawaii customers: please email us at [email protected] to place an order for shipping to AK or HI.
International
If you are an international customer, we can still ship Memory Blocks and Gallery Tiles directly to you! Shipments will be sent via DHL. At this time, our website only accepts orders from Canada and the United States. Please email us at [email protected] and a member of our customer service team will assist you with placing a manual order.
Please note: any import fees (i.e., customs brokerage, duties, and/or taxes) are the customer's responsibility and are communicated by the courier company (DHL, UPS, etc.) before delivery can occur.